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Commercial Terms & Deterministic Service Level Agreements

REFUND & SERVICE LEVEL POLICY

Effective Date: May 19, 2026 • Last Updated: August 27, 2026

Elite Data Solutions provides specialized B2B compliance data engineering, deterministic 40+ Point Federal Schema Audits, and automated remediation deliverables for healthcare systems and healthcare advisory firms.

This Policy governs our 100% Deterministic Schema Validation SLA Guarantee, digital asset consumption rules, 48-hour defect cure framework, and 99.9% CDN hosting uptime commitments.

1. DETERMINISTIC SCHEMA VALIDATION SLA GUARANTEE

100% Official CMS Schema Validation Guarantee

Elite Data Solutions warrants that 100% of remediated Machine-Readable Files (MRFs) and pricing datasets delivered to the client will pass all official CMS Online Validator structural syntax checks on the delivery date. This warranty guarantees zero syntax errors across CMS Data Dictionary specifications (including Version 2.1, Version 2.2, and Version 3.0), zero defects across Rows 1–3 metadata headers, and execution without exceeding the CMS 250-error engine threshold.

2. 48-HOUR DEFECT REMEDIATION & CURE SLA

If a delivered dataset fails the official CMS Online Validator syntax checks upon delivery due to an internal EDS data parsing or transformation error:

  • Notice of Non-Conformity: The client must submit written notice within the 10-business-day inspection window containing the complete CMS Online Validator error run log showing specific line-item coordinates and timestamps.
  • 48-Hour Engineering Priority Override: Within forty-eight (48) calendar hours of verified notice receipt, EDS data-engineering teams will isolate the parsing defect, re-process the raw source data, and issue a fully validated dataset at zero additional charge.
  • Sole Remedy: This 48-hour cure framework constitutes the client's sole and exclusive remedy for structural file non-conformities and does not grant grounds for invoice withholding or contract cancellation.

3. DELIVERABLE CONSUMPTION & NON-REFUNDABLE DIGITAL ASSETS

Because EDS deliverables consist of custom-engineered data IP, proprietary parsing logic, and granular compliance workpapers that cannot be revoked or unlearned once accessed:

  • Immediate Consumption Trigger: A deliverable is legally and commercially consumed upon the transmission of cloud access credentials, secure download links (S3 / SFTP), API payload webhook delivery, or the downloading of any portion of the 3-Tier Diagnostic Package.
  • Strict Non-Refundability: Once a consumption event occurs, all upfront fees, diagnostic purchases, and milestone billings become permanently non-refundable.
  • Anti-Chargeback Covenant: The client contractually agrees not to initiate or support credit card, ACH, or banking chargebacks or payment reversals once asset consumption telemetry has been logged.

4. 10-BUSINESS-DAY INSPECTION & DEEMED ACCEPTANCE

  • Inspection Window: Clients are granted ten (10) consecutive business days following deliverable transmission to test datasets against the official CMS Online Validator.
  • Deemed Acceptance Triggers: Deliverables are contractually deemed accepted in full upon: (1) expiration of the 10-business-day window without written Notice of Non-Conformity; (2) public hosting or linking of delivered files on client websites/CDNs; (3) referencing workpapers in regulatory submissions to CMS; or (4) settlement of the associated milestone invoice.

5. 99.9% ENTERPRISE CDN HOSTING UPTIME SLA

For clients enrolled in our annual continuous hosting retainer, EDS warrants 99.9% public availability for hosted MRF links and root manifest paths (https://[hospital-domain]/cms-hpt.txt or .well-known/cms-hpt.txt) across our global CDN layer.

Monthly CDN Uptime Percentage Service Credit Applied to Monthly Hosting Retainer Operational Remedy
99.0% – 99.89% Uptime 10% Service Credit Applied to subsequent monthly retainer invoice
95.0% – 98.99% Uptime 25% Service Credit Applied to subsequent monthly retainer invoice
< 95.0% Uptime 50% Service Credit Mandatory edge CDN infrastructure audit

6. ADVISORY CAPACITY BLOCKS & SUBSCRIPTION RETAINERS

  • Capacity Block Rollover: Unused diagnostic processing credits within an advisory partner Capacity Block automatically roll over into subsequent quarters throughout the annual term.
  • Subscription Cancellation: Annual hosting and continuous monitoring subscriptions require written cancellation thirty (30) days prior to the annual renewal date.
  • Graceful CDN Teardown Window: Upon subscription termination, hosted public URLs remain accessible for a 15-day grace period to allow client IT teams to transition public manifest routing without CMS penalty risk.

7. COMMERCIAL DESK & INVOICE DISPUTE RESOLUTION

For billing inquiries, statement of work modifications, or SLA verifications, contact our commercial operations desk at sru@elitedatasolution.net.